There are many ways to incorporate therapeutic communication into your healthcare practice, many of which involve the careful use of words.

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A significant part of the healthcare provider process is the concept of “therapeutic communication.” That term is often used in conjunction with nurses; however, it’s a process that shouldn’t be limited just to nursing.

Therapeutic communication can be implemented by other healthcare professionals, friends, and family members of a patient.

Through the use of therapeutic communication (which involves active listening), healthcare providers are able to resist the urge to make assumptions about their patients.

By facilitating effective therapeutic expressions, the healthcare provider is more likely to encourage the patient to share potentially difficult information, which can then be used by the provider for further investigation.

This prevents the need for the provider to instill a certain level of “guesswork” in order to uncover the causes of a particular ailment.

This open exchange between provider and patient also helps to build a sense of trust, which in turn nurtures constructive communication.

This level of trust can also allow a healthcare provider to gain access to the patient’s network of friends and family, who may also be able to provide helpful and pertinent information about the patient’s past.

Your body says a lot about what you’re feeling and thinking, and in turn can help or hurt your relationship with patients.

Certain non-verbal cues to be on the lookout for include: No healthcare provider should expect to be an expert therapeutic communicator without the support and guidance of professionals in the field.

In Australia, New Zealand and North America, healthcare providers turn to AACT-NOW to provide workshops and seminars designed to give them the skills needed to become better communicators.